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Call us for all your car needs! 517-372-2779

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

ASSOCIATIONS

  • AAA (American Automobile Association)
  • ASE (Automotive Service Excellence)
  • BBB Accredited Business
  • Car Care Aware

Testimonials

  • Mike is an honest mechanic who does excellent work! His prices are great too. I send all my cars to him.
    -Bill K.

  • Best place in town very friendly and repair was done in same day great place.
    -Sarah Kim S.

  • Mike always does a great job fixing all of my cars.
    -Bill

  • Fast and the price was well below what I planned on paying. Got me in and out same day. I found my go to auto repair place.
    -Leah C.

  • Mike is honest, kind and a super great mechanic! Been going here for years, super thrilled.
    -Becky B.

  • I love the service & Mike is an honorable guy, I even referred my mom! She loves them too!!
    -Angie C.

  • I have always gotten excellent service at Mikes Auto Care. Mike is so knowledgeable and is very honest and fair. I have been using Mikes Auto Care since they opened and had followed Mike from shop to shop before he opened his own business. I wouldn't trust my car to anyone else!
    -Elizabeth B.

  • Got a same day appointment today. They addressed each issue I wanted looked at, and Mike gave me a call with an estimate (consistent with a quote 8 months prior) before they did any of the repairs. He gave me a good opinion to hold off on a fix and the car was done by late afternoon. I will be bringing my Galant in within a few months!
    -Scott Z.

  • We have followed Mike from different service centers till he started his own company and still continue to see and trust him most of all. Even though we now live 30-40 minutes away, we still bring our vehicles back to him when we know they need solid service and we need trusted advice about what work needs to be done. Thanks Mike for being such an honest mechanic and businessman!
    -Tabitha C.

  • Thank you... Always great care and service at Mike's Auto
    -Betty B.

  • As always service exceeds expectations!! I always recommend to my friends and family!
    -Jessica W.

  • I trust this mechanic and I will take my car there from now on. He does a great job explaining what your options are and is not likely to recommend repair you don't need.
    -Eric Z.